Subscription Types & Account Management
General Account Questions
- When does my subscription expire?
- How do I add another user to my subscription?
- Why can’t I download any Risk & Control Matrices or Methodologies & Models?
- Where can I view my "Favorites"?
- How do I unsubscribe from the weekly newsletter?
- Do you offer monthly subscriptions or monthly payment plans?
- I have a subscription account. Why am I still seeing a "Subscriber Only" banner on some content?
- Can I renew my subscription before the expiration date?
- Will my subscription auto-renew?
- How can I change my account info?
- I cannot access certain tools or CPE courses. Why?
- Why can’t I view the tool documents?
- Is there a sample KLplus training course I can try?
Single Subscriptions
Group Subscriptions
- How do group subscriptions work?
- Are there special group rates?
- How do I add seats to my group?
- How can I decrease the number of seats in my group?
- How do I upgrade a group member to KLplus?
- How do I remove a user from my group?
- How do I add a new user to an empty seat in my group?
- I just purchased a group subscription. Why don't I have access to the content?
- How do I transfer a group seat to someone else?
- How do I switch from a group subscription to an individual subscription?
Trial Subscriptions
- What is a Trial Subscription?
- How do I upgrade my trial to a full subscription?
- How do I cancel my free trial?
- How can I upgrade my group trial to a paid single subscription?
- How can I upgrade my group trial to a paid group subscription?
- I am trying to upgrade my trial to a subscription, but I'm getting an "Access Denied" error message. Why?
University Subscriptions
- What is KL University?
- The University signup form is not accepting my email address. How can I sign up?
- I just signed up for a University account, and I haven't received my activation email.
- How do I give my students access to KnowledgeLeader?
- How do I create new course links to share with my students?
- What is a course link?
Login & Password Information
- Why is my username not recognized?
- Why can't I log in?
- I requested a new password but didn’t receive an email containing the new temporary one. What should I do?
- How do I change the email address on my account?
- Can I share my login and password with members of my department?
- Why has my account been disabled?