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FAQ

Subscription Types & Account Management

Subscription Types & Account Management

General Account Questions

When does my subscription expire?

How do I add another user to my subscription?

Why can’t I download any Risk & Control Matrices or Methodologies & Models?

Where can I view my "Favorites"?

How do I unsubscribe from the weekly newsletter?

Do you offer monthly subscriptions or monthly payment plans?

I have a subscription account. Why am I still seeing a "Subscriber Only" banner on some content?

Can I renew my subscription before the expiration date?

Will my subscription auto-renew?

How can I change my account info?

I cannot access certain tools or CPE courses. Why?

Why can’t I view the tool documents?

Is there a sample KLplus training course I can try?

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Single Subscriptions

How do I upgrade my single subscription to KLplus?

How can I transfer my single subscription to someone else?

Group Subscriptions

How do group subscriptions work?

Are there special group rates?

How do I add seats to my group?

How can I decrease the number of seats in my group?

How do I upgrade a group member to KLplus?

How do I remove a user from my group?

How do I add a new user to an empty seat in my group?

I just purchased a group subscription. Why don't I have access to the content?

How do I transfer a group seat to someone else?

How do I switch from a group subscription to an individual subscription?

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Trial Subscriptions

What is a Trial Subscription?

How do I upgrade my trial to a full subscription?

How do I cancel my free trial?

How can I upgrade my group trial to a paid single subscription?

How can I upgrade my group trial to a paid group subscription?

I am trying to upgrade my trial to a subscription, but I'm getting an "Access Denied" error message. Why?

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University Subscriptions

What is KL University?

The University signup form is not accepting my email address. How can I sign up?

I just signed up for a University account, and I haven't received my activation email.

How do I give my students access to KnowledgeLeader?

How do I create new course links to share with my students?

What is a course link?

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Login & Password Information

Why is my username not recognized?

Why can't I log in?

I requested a new password but didn’t receive an email containing the new temporary one. What should I do?

How do I change the email address on my account?

Can I share my login and password with members of my department?

Why has my account been disabled?

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