KnowledgeLeader Blog

KnowledgeLeader Power User Series: How to Get Help

Posted by Dave Goff on Tue, Oct 06, 2015 @ 07:18 AM

""Even Power Users get stuck sometimes, and when you do, we’re happy to help!

KnowledgeLeader is full of great information and articles for audit and risk management, and sometimes things can get confusing. If you ever have a question, we want you to contact us, and there are several ways you can do that.

Contact us by email: The most popular way to get in touch with us is through email. If you use the form on the Contact Us link, we will definitely get back to you as quickly as we can. You can also email directly at knowledgeleader@protiviti.com.

Contact us with live chat: During our normal business hours of 9:00am to 5:00pm U.S. Pacific Time, we have a chat option available in the bottom-right section of the KnowledgeLeader site. Outside of business hours and when we’re otherwise unavailable for immediate chat, you can always leave a message through the same chat function and we’ll get back to you as soon as we can.

Contact us by phone: On the Contact Us pop-up (see the top-corner of your screen) you’ll find our U.S. & Canada toll-free number, 1.866.923.8513, and we are happy to hear from you during our normal business hours of 9:00am to 5:00pm U.S. Pacific Time. If we’re on the phone or out of the office, please leave us a message and we’ll get back to you as soon as we can.

If you’re a Facebook junkie, you can also get in touch with us there. Feel free to leave a message on our Facebook page.

And finally, if you’re the kind of person who would like to figure things out for yourself, you might want to check out our frequently asked questions on the Help page.

Of course, we can’t forget the Blog! You can also leave a comment on this blog and we’ll be happy to answer any questions we can.

No matter what method works best for you, we are always happy to hear from you!

Topics: KL customer service, KL FAQs

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