Account Management

• Why has my account been disabled?
• I just signed for my University account and I haven't received my activation email.
• Do you offer monthly subscriptions or monthly payment plans?
• Can I get a refund?
• Why can’t I download any Risk & Control Matrices or Methodologies & Models?
• Why can't I log in?
• How do I add a member to my subscription?
• When does my subscription expire?
• How do I cancel my free trial and not be charged?
• Where can I view "My Favorites"?
• How do I unsubscribe from the weekly newsletter?
• Can I share my login and password with members of my department?